Overview
At Prime Supply, customer satisfaction is our top priority. We strive to provide you with the best possible service and products. Please read our refund policy carefully to understand your rights and our obligations.

Eligibility for Refunds

While we aim to ensure all customers are satisfied, please note the following:

If you have received your order then we are not eligible to process you with a refund, due to the nature of digital products, unless a technical failure occurs. However, if you don't receive your order then we will look into processing a refund for you.

If you don’t receive access or links aren’t working, contact contact us within 7 days of purchase and we’ll restore access promptly.

To inquire about a refund, contact our customer support team.

Include your order details and a detailed explanation of your issue. Our team will respond within 3-5 business days.